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Delivery Information


Do you think you’re too near or too far?   It makes no difference we can always deliver to you

UK, Channel Islands, Isle of Man, British Forces Post Office.


Europe: Andorra, Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia. Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine and Vatican City.

The Rest Of The World: Antigua, Argentina, Aruba, Australia, Bahamas, Bahrain, Barbados, Bermuda, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, China, Costa Rica, Croatia, Cyprus,Dominican Republic, Fiji, Gibraltar, Greenland, Hong Kong, Iceland, India, Indonesia, Israel, Jamaica, Japan, Jordan, Korea, Kuwait, Malaysia, Maldives, Malta, Mexico, Saudi Arabia, Singapore, South Africa, Sri Lanka, Turkey, United Arab Emirates, Uruguay, USA and Virgin Islands.

If you live in a country not listed please get in touch and let us know

How much does delivery cost?

We've tried to keep the prices down as much as possible, so all our Lelli Kelly orders posted in the UK, Channel Islands, Isle of Man and the British Forces Post Office will be sent FREE Post.  All orders will be shipped with Royal Mail or My Hermes on a 2-3 day service.

Next Day Service

We can offer Next Working Day on orders placed before 4.00 pm.  These will be shipped by DPD and will arrive on the next working day.  This service is applicable to deliveries Monday to Friday only.  If you purchase on Friday before 4.00 pm for next day delivery, the item will arrive on Monday (the next working day).  The cost of this service is £5.95.  Items purchased for next day delivery on Saturday and Sunday will be despatched on Monday and delivered Tuesday.  An email and text message will be sent upon despatch and also on the day of delivery.  You will be given an estimated 1 hour delivery time for delivery. 

Saturday Next Day Delivery to Mainland UK

We offer a Saturday Next Day Delivery Service with DPD.  This service is only available on orders placed before 4.00 pm on Friday.  This service is fully trackable and will be delivered between 8.00 am and 6.00 pm.  An email and text message will be sent upon delivery.  You will be given an estimated 1 hour delivery time frame on the day of delivery.  The cost of this service is £8.99

Deliveries To Southern Ireland

Items sent to Ireland will be despatched via UPS on a 2 -3 day service.  An email and text message will be sent upon despatch which provides your tracking number, you will also be texted on the day of delivery.

Deliveries To USA

Items despatched to the USA will be sent via UPS and will be delivered within 1 - 2 days, pending no customs delays.

How long will delivery take?

Goods purchased before 4.00 pm Monday to Friday will be despatched the same day, after this time items will be sent the next day, unless this happens to fall on a weekend.  Shoes purchased Saturday or Sunday will be sent on Monday.  All shoes are despatched in the UK either by Royal Mail or My Hermes.  Estimated delivery is 2 - 3 working days.  Items purchased on a Next Day will be desaptched by DPD.  Please ensure you provide a delivery address where you can sign for the delivery during working hours.

Items sent to Ireland will be by UPS on a 2 - 3 day service, excluding weekends, unless you select Express Service which will be on a next day service if ordered before 3.00pm Monday - Thursday

Items sent to USA will be delivered by UPS within a 1 - 2 working days, pending no custom delays.  This service is available to all purchases placed before 3.00pm GMT.

Purchases sent to Europe and the rest of the world have a target time of up to 2 - 3 days and will be shipped by UPS 

Please note that all our deliveries are on a signed for courier service so please be in at the address you request for delivery.  We cannot leave items in an unattended place, ie garden shed, porch or near the bin.  We can however leave the item with a neighbour if required.

What if I'm not in when you make a delivery?

Don't worry. The nice post man or woman who delivers your order will leave a card saying they've called, but no one was at home. They’ll then take them to your local courier sorting office, where you have a 72 hours to collect the parcel.  Although we are sure you wouldn’t want to wait that long.

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